Website & online shop owners

Boost customer satisfaction rates with a personal approach.

Bring the in-store experience online and increase engagement.

Personal and close
Advise your customers visually, personally and directly to your products and services via live video chat. Create another effective distribution channel and thus signal innovation and flexibility.
Enlarge your clientele
Even large distances to potential or existing customers can be easily, flexibly and quickly bridged by the use of live video communication. Your sales and support is closer to your customers than ever bevor.
Direct customer service
For questions of any kind and also for technical problems, a live video conversation will help you and your customers with analysis and solutions quickly and easily. Optimize your service and reduce costs.
Service becomes marketing
Delight your customers! Video chat helps and advises you faster than before. Your customers will appreciate the video service and share the positive experience.

How it works?

Directly in the browser. No software installation

Send link
Invite your customers via SMS or e-mail.
Start video conversation
Personal and close. Your customer can show you live what it's all about.
DocumentationTake notes and screenshots or record the call

Works everywhere.
No downloads, no installation.

Your customers and agents will never need to bother with downloading software - Vicodo works directly in their browser.
Chrome, Firefox, Opera, Edge, Safari, MacOS, iOS, Android, Windows

Benefits for everybody

For your
  • Direct support
  • Personal advice
  • Visual contact
  • Positive experience
For your
  • Cost savings
  • Efficient customer support
  • Strengthen customer loyalty
  • Competitive advantage
  • Less travels to the customer
Try for free

Your dashboard -
Simple and clear

Case management
Invitation via SMS and e-mail
Search and filter
Chat history and video archiving
Send and receive files

We value security

  • GDPR compliant
  • Password protected calls
  • European data centers
  • End-to-end encryption
  • Full privacy protection. We will never share your data with 3rd party companies.

See Vicodo in action

Request live demo