All features

We designed Vicodo with your business needs in mind. Explore our world of functionalities and find out how to improve your workflow, raise efficiency and enhance your customers’ experience.

Remember that the feature availability depends on your current subscription level.

Video calls & chat

1-on-1 web-based video calls
NEW
Audio calls
NEW
Chat
NEW
Chat history
NEW
File sharing
NEW
Quick responses
NEW
It's custom base of message templates and files that your agents can share with customers with just one click.
Screen sharing
NEW

Calendar and booking

Personal Vicodo scheduling page (e.g. app.vicodo.com/meet/sarah)
NEW
Send your personal link to a customer to let them choose the day and time of your next meeting.
More event types
More event types (coming soon)
NEW
With this feature, customers will be able to choose between different events when booking a meeting - for example, a 30-minutes and one hour consultation.
Email invitations
NEW
SMS invitations (paid separately)
SMS invitations
NEW
Personal calendar
NEW
Team calendar
NEW
This feature allows you to see an daily, weekly or monthly overview of the cases of one of your team members or the entire team.

Live chat & video widget for websites and apps

Video & audio-only calls
Video & audio-only calls
NEW
Automated welcome message
NEW
Colors and text customization
NEW
Custom operating hours
NEW
File sharing
NEW
New cases notifications
NEW
Screen sharing
NEW
Team members photos
NEW
Display profile pictures of up to three of your agents right on the live chat window - so that your customers can meet your team even before starting a conversation.

Branding

Custom domain
NEW
This feature allows you to set up a custom domain address that will be visible on the invitation and booking pages. For example, instead of app.vicodo.com, your customers will see support.yourdomain.com. You will be able to log in to the app using your custom domain.
Custom email layout
NEW
Custom meeting and scheduling page layout
NEW
You can adjust the background colors or add a photo, change the colors or include additional options.
Custom meeting page text
NEW
Custom sender name for email and SMS invitation
NEW
Not available in all countries
Custom SMS content
NEW
Your logo
NEW

Managing your team & workflow

Agent profile
NEW
Add a photo, choose your language, and add email address or phone number to receive notifications about new cases.
Assigning cases to other team members
NEW
This feature allows more than one operator to join a case at the same time.
Automated chat welcome message
NEW
Case queue for cases created via API
NEW
We will display new upcoming cases created via API (along with a timer) at the top of the case list. Agent then can join those cases with just one click.
Case queue for the live chat widget
NEW
We will display new upcoming cases from the live chat widget (along with a timer) at the top of the case list. Agent then can join those cases with just one click.
Custom data fields
NEW
Add more fields to the Customer details section to store different types of information - for example, about the previous services.
Different call layouts
NEW
Decide which video should be displayed at the center of the screen. While you might want to show the operator in the center during remote consultation, the focus on customer's camera is perfect for online diagnostics.
Editing or deleting chat messages
NEW
File tags
NEW
Add tags to your attachments. Easy and structured!
HD photo snapshots
NEW
With higher resolution photo snapshots you will see the details on the screen more clearly.
Location verification via GPS
NEW
This allows you to request access to customer's location (for example, to verify the damage site).
Markups / Drawing feature
NEW
This feature allows you and your customers to draw on the photo snapshot and mark the important details.

Security, Privacy & Compliance

Custom Terms of Use and Privacy Policy
NEW
Data stored in European data centers
NEW
End-to-end encryption
NEW
GDPR compliance
NEW
Password protected cases (optional)
NEW
Add a random 6-digit code to the invitation message - customers will need to enter it to access the meeting.
Two-Factor Authentication (2FA)
NEW
Make your Vicodo account even more secure! Turn on Two-Factor Authentication and receive a unique log in confirmation code by email, or get it from your authenticator app.

Analytics

5-star call rating
NEW
Cases and calls statistics
NEW
Custom feedback forms
NEW

Integrations

API
NEU
Chat & video integration for websites/apps
NEU
Webhooks
NEU
Zapier
NEU
WordPress Plugin
NEU
Add chat and video to your WordPress website

Support

Email support
NEW
Online knowledge base
NEW

Custom features

On request
NEU

Get more possibilities with integrations

Connect your favourite services and apps with Vicodo and get more tasks done.

Ready to start the digital transformation?