All features

We designed Vicodo with your business needs in mind. Explore our world of functionalities and find out how to improve your workflow, raise efficiency and enhance your customers’ experience.

Remember that the feature availability depends on your current subscription level.

Video calls & chat

1-on-1 web-based video calls
Audio calls
Chat
Chat history
File sharing
Quick responses
It's custom base of message templates and files that your agents can share with customers with just one click.
Screen sharing

Calendar and booking

Personal Vicodo scheduling page (e.g. app.vicodo.com/meet/sarah)
Send your personal link to a customer to let them choose the day and time of your next meeting.
More event types
More event types (coming soon)
With this feature, customers will be able to choose between different events when booking a meeting - for example, a 30-minutes and one hour consultation.
Email invitations
SMS invitations (paid separately)
SMS invitations
Personal calendar
Team calendar
This feature allows you to see an daily, weekly or monthly overview of the cases of one of your team members or the entire team.

Live chat & video widget for websites and apps

Video & audio-only calls
Video & audio-only calls
Automated welcome message
Colors and text customization
Custom operating hours
File sharing
New cases notifications
Screen sharing
Team members photos
Display profile pictures of up to three of your agents right on the live chat window - so that your customers can meet your team even before starting a conversation.

Branding

Custom domain (COMING SOON)
Custom email layout
Custom meeting and scheduling page layout
You can adjust the background colors or add a photo, change the colors or include additional options.
Custom meeting page text
Custom sender name for email and SMS invitation
Not available in all countries
Custom SMS content
Your logo

Managing your team & workflow

Agent profile
Add a photo, choose your language, and add email address or phone number to receive notifications about new cases.
Assigning cases to other team members
This feature allows more than one operator to join a case at the same time.
Automated chat welcome message
Case queue for cases created via API
We will display new upcoming cases created via API (along with a timer) at the top of the case list. Agent then can join those cases with just one click.
Case queue for the live chat widget
We will display new upcoming cases from the live chat widget (along with a timer) at the top of the case list. Agent then can join those cases with just one click.
Custom data fields
Add more fields to the Customer details section to store different types of information - for example, about the previous services.
Different call layouts
Decide which video should be displayed at the center of the screen. While you might want to show the operator in the center during remote consultation, the focus on customer's camera is perfect for online diagnostics.
Editing or deleting chat messages
File tags
Add tags to your attachments. Easy and structured!
HD photo snapshots
With higher resolution photo snapshots you will see the details on the screen more clearly.
Location verification via GPS
This allows you to request access to customer's location (for example, to verify the damage site).
Markups / Drawing feature
This feature allows you and your customers to draw on the photo snapshot and mark the important details.

Security, Privacy & Compliance

Custom Terms of Use and Privacy Policy
Data stored in European data centers
End-to-end encryption
GDPR compliance
Password protected cases (optional)
Add a random 6-digit code to the invitation message - customers will need to enter it to access the meeting.

Analytics

5-star call rating
Cases and calls statistics
Custom feedback forms

Integrations

API
Chat & video integration for websites/apps
Webhooks
Zapier

Support

Email support
Online knowledge base

Custom features

On request

Get more possibilities with integrations

Connect your favourite services and apps with Vicodo and get more tasks done.

Ready to start the digital transformation?