Solutions for your efficiency

Live video for time and cost saving communication with your customers

All features

We designed Vicodo with your business needs in mind. Explore our world of functionalities and find out how to improve your workflow, raise efficiency and enhance your customers’ experience.

Remember that the feature availability depends on your current subscription level.‍

Video calls & chat

1-on-1 web-based video calls

NEW

Audio calls

NEW

Chat

NEW

Chat history

NEW

File sharing

NEW

Group calls

NEW

Quick responses

NEW

It's custom base of message templates and files that your agents can share with customers with just one click.

Screen sharing

NEW

Calendar and booking

Personal Vicodo scheduling page (e.g. app.vicodo.com/meet/sarah)

NEW

Send your personal link to a customer to let them choose the day and time of your next meeting.

More event types

More event types (coming soon)

NEW

With this feature, customers will be able to choose between different events when booking a meeting - for example, a 30-minutes and one hour consultation.

Email invitations

NEW

SMS invitations (paid separately)

SMS invitations

NEW

Personal calendar

NEW

Team calendar

NEW

This feature allows you to see an daily, weekly or monthly overview of the cases of one of your team members or the entire team.

Branding

Custom domain

NEW

This feature allows you to set up a custom domain address that will be visible on the invitation and booking pages. For example, instead of app.vicodo.com, your customers will see support.yourdomain.com. You will be able to log in to the app using your custom domain.

Custom email layout

NEW

Custom meeting and scheduling page layout

NEW

You can adjust the background colors or add a photo, change the colors or include additional options.

Custom meeting page text

NEW

Custom sender name for email and SMS invitation

NEW

Not available in all countries

Custom SMS content

NEW

Your logo

NEW

Managing your team & workflow

Agent profile

NEW

Add a photo, choose your language, and add email address or phone number to receive notifications about new cases.

Assigning cases to other team members

NEW

This feature allows more than one operator to join a case at the same time.

Automated chat welcome message

NEW

Case queue for cases created via API

NEW

We will display new upcoming cases created via API (along with a timer) at the top of the case list. Agent then can join those cases with just one click.

Case queue for the live chat widget

NEW

We will display new upcoming cases from the live chat widget (along with a timer) at the top of the case list. Agent then can join those cases with just one click.

Custom data fields

NEW

Add more fields to the Customer details section to store different types of information - for example, about the previous services.

Different call layouts

NEW

Decide which video should be displayed at the center of the screen. While you might want to show the operator in the center during remote consultation, the focus on customer's camera is perfect for online diagnostics.

Editing or deleting chat messages

NEW

File tags

NEW

Add tags to your attachments. Easy and structured!

HD photo snapshots

NEW

With higher resolution photo snapshots you will see the details on the screen more clearly.

Location verification via GPS

NEW

This allows you to request access to customer's location (for example, to verify the damage site).

Markups / Drawing feature

NEW

This feature allows you and your customers to draw on the photo snapshot and mark the important details.

Security, Privacy & Compliance

Custom Terms of Use and Privacy Policy

NEW

Data stored in European data centers

NEW

End-to-end encryption

NEW

GDPR compliance

NEW

Password protected cases (optional)

NEW

Add a random 6-digit code to the invitation message - customers will need to enter it to access the meeting.

Two-Factor Authentication (2FA)

NEW

Make your Vicodo account even more secure! Turn on Two-Factor Authentication and receive a unique log in confirmation code by email, or get it from your authenticator app.