Reduce travel cost with remote damage assessment and decrease resolution time.

Save time and money in the insurance industry

Direct and personal dialogue
Talk to your customers about their needs and advise them via live video. Quickly and easily convey information about your insurance products.
Cost and Time Savings
Agents can get a full overview of the damage in the live video, ask the customer about the damage and thus reduce the commission of field experts.
Visual Claims Management
With the Vicodo® Live Video Damage Assessment you can help your customers even faster. They can show you the insurance damage within a personal conversation.
Documentation & Fraud Prevention
If necessary, you can record the video calls, take screenshots, review the damage and the information provided by your customers.

How it works?

Directly in the browser. No software installation

Send link
Invite your customers via SMS or e-mail.
Start video conversation
Personal and close. Your customer can show you live what it's all about.
DocumentationTake notes and screenshots or record the call

Works everywhere.
No downloads, no installation.

Your customers and agents will never need to bother with downloading software - Vicodo works directly in their browser.
Chrome, Firefox, Opera, Edge, Safari, MacOS, iOS, Android, Windows

Benefits for everybody

For your
  • Direct support
  • Personal advice
  • Visual contact
  • Positive experience
For your
  • Cost savings
  • Efficient customer support
  • Strengthen customer loyalty
  • Competitive advantage
  • Less travels to the customer
Try for free

Your dashboard -
Simple and clear

Case management
Invitation via SMS and e-mail
Search and filter
Chat history and video archiving
Send and receive files

We value security

  • GDPR compliant
  • Password protected calls
  • European data centers
  • End-to-end encryption
  • Full privacy protection. We will never share your data with 3rd party companies.

See Vicodo in action

Request live demo