Set a live chat & video first contact point at your website or app and always be there when your customers need you.
Imagine a customer in need of assistance. Sure, you can make them browse through Help Centers or wait hours for an email reply - or you can let them go to your website, open the chat and get their solutions directly from you, fast and personal. Yes, it’s that simple.
Pro tip: You can add video to your live chat, too.
Present your products and services right as people are browsing your page and unlock their customer potential.
Start live chatting the same day you register - without involving your IT team. Simply paste our code into your website or app, and you’re all set!
Customers like to have a choice - for example, between an instant conversation via chat or a quick video call with a friendly agent, ready to answer their questions. Combine personal with professional and build customer connections that last.
‘Please describe what you’re seeing on your screen’? No, thank you! Instead, switch to screen sharing and solve customers’ issues quickly and smoothly.
Help customers meet your team even before the conversation begins - add their profile pictures to the widget for that extra personal touch.
How? By customizing the live chat widget to make it look like a native part of your website or app, from your logo to button colors.
Transferring a case to a teammate? Got it. Escalating to a higher level of support? Only takes one click. With Vicodo, you can enjoy all the benefits of good teamwork and cooperation - while keeping the customer experience smooth and frictionless.
Make the most of your meetings - personally.
Need to chat a little longer? Scheduling a meeting only takes a moment.