over other video meeting solutions, like Zoom, Skype, or WhatsApp?
Pure video meetings are not enough. That might sound weird coming from us - but we spent hundreds of hours researching the market and know that digital communication is evolving faster than ever before. And so are customer expectations.
So you start gathering your tools. You probably already have a CRM, but now you need a live chat (to engage customers right on your website), perhaps a meeting scheduling software as well, and… Wait a second. How many product licenses do you actually have to pay for?
Imagine you have just had a video meeting with a potential buyer. You try your hardest to put your company in a good light and show your professional approach… And all that time, the client is seeing the logo of the video service provider in the corner of their screen - driving their attention away from your brand.
And the best part? You don’t need any technical skills. Simply open our easy what-you-see-is-what-you-get editor and make Vicodo look like a native part of your company toolkit.
You start your work by checking the calendar. Suddenly you get a call on your VoIP tool and need to launch the CRM to confirm the customer identity. Then you see that there are chat conversations awaiting, so you jump on the omnichannel platform… For us, that’s way too much clicking and wasting time.
You can access all the data instantly, with just one click - and edit it in real-time during your meetings. So skip the platform-juggling and save up to 1.5 hour each day!
We have gathered it all in one place. With Vicodo, you only need to open one website to get access to:
Not all tools are fit for a team. Imagine you can have a video meeting using a popular free platform - but then you need to escalate the case or pass it on to your colleague. You have to call them and summarize the meeting, copy-paste the chat history, email the shared files… The list goes on.
Eliminate the time-consuming middlemen. At Vicodo, we understand how teamwork should look like: that’s why assigning, sharing, and escalating cases - along with all the crucial data - only takes a second. Now getting familiar with customer’s issue history can be done in a flash.
You are concerned about privacy - and you need software that will reflect that. You do not want to share more information than necessary (‘Why do they need my postal code anyway?’) and you want the data of your customers to be secure. Also, you absolutely do not want any uninvited guests to interrupt your meetings.
At Vicodo, we handle your (and your customers’) data as carefully as we would handle our own. This includes:
Encrypting every connection, personal detail, or shared file.
We will never ask for data that is not necessary to successfully communicate with your customers (so usually just your name and email address)
Giving you the option to password-protect all your meetings
Making sure the platform is fully GDPR-compliant by for example storing all the data in European data centers.
Make the most of your meetings - personally.
Don’t just wait for a meeting. Engage customers right at your website.
Need to chat a little longer? Scheduling a meeting only takes a moment.