Remote video assistance for
Websites and online shops

Convert website visitors with customer-oriented video assistance

Offer immediate answers to all your customers’ questions and leave an impression with an on-brand, user experience-oriented communication platform.

80%
of customers would rather watch a video from a brand than read about their product
89%
of customers claims that video chat was helpful in resolving their issue
75%
of people prefer live chat over any other channel

How can video transform customer assistance?

Designed for the ‘now’ customers

Provide an instant, 1-click contact point at your website and answer customers’ questions as soon as they appear.

Live chat, video, or both? You decide!

Quick chat conversation or a face-to-face video call? You don’t have to choose - with our website widget, you can give your customers the best multichannel experience.

Amazing experience = more returning customers

Impress your visitors with an on-brand communication tool and provide them with the customer experience they will come back for.

Remote product presentations made easy

Show, don’t tell. Bring the on-site experience online and showcase your products during convenient video meetings.

How it works

1

A customer contacts you through live chat or schedules a meeting

With the first contact point located on your website, customers can address any doubts they have right as they are browsing your offer.

2

Solve issues, answer questions or present your product during a live video call

A high-quality video connection with crystal clear audio will help you provide all the assistance your users and customers might need.

3

Follow-up customer care

Send documentation, ship your products, or recommend and cross-sell your services.

3

Closing the ticket

You can automatically redirect your customers to the product page right after the call or send them to your custom feedback form.

Key features for websites and online shops

Explore all features
Live chat: 1-click contact point
Branded live chat and call page
Case (ticket) system
Screen sharing
Customer profiles with custom data fields
Mobile support

Ready to start the digital transformation?