Simple, transparent plans

Always know what you will pay

Basic
Covers all your communication and scheduling needs. Perfect for small businesses
29€
Each operator per month
or 25€ if billed yearly
Try it  free for 14 days
No credit card required
Video calls (1-on-1)
Personal booking page
Live chat & video on your site
Unlimited Text Chats
File sharing
Multilanguage support
Best choice
Professional
For companies that want to strengthen their brand identity, optimize their workflow and easily manage their team.
49€
Each operator per monthly
or 41€ if billed yearly
Try it  free for 14 days
No credit card required
All features from Basic plan
Branding  ⭐️
Screen sharing
Quick responses
API & Webhooks access
Expanded team collaboration features
Custom data fields
Statistics access
Enterprise
A complete solution for companies that need the highest security standard, dedicated support and features designed especially for their business needs.
Individual
Recommended for large teams with special requirements
Contact us
We're glad to talk about your business
All features from Professional plan
Video recording
Markups / Drawing
GPS location request
Custom SLA
White label solution - you can remove Vicodo branding
Advanced security options
Advanced support
Individual Feature Set
Basic
Covers all your communication and scheduling needs. Perfect for small businesses
25€
Each operator per month
290€ paid in advance
or 29€ if billed monthly
Try it  free for 14 days
No credit card required
Video calls (1-on-1)
Personal booking page
Live chat & video on your site
Unlimited Text Chats
File sharing
Multilanguage support
Best choice
Professional
For companies that want to strengthen their brand identity, optimize their workflow and easily manage their team .
41€
Each operator per month
490€ paid in advance
or 49€ if billed monthly
Try it  free for 14 days
No credit card required
All features from Basic plan
Branding  ⭐️
Screen sharing
Quick responses
API & Webhooks access
Expanded team collaboration features
Custom data fields
Statistics access
Enterprise
A complete solution for companies that need the highest security standard, dedicated support and features designed especially for their business needs.
Individual
Recommended for large teams with special requirements
Contact us
We're glad to talk about your business
All features from Professional plan
Video recording
Markups / Drawing
GPS location request
Custom SLA
White label solution - you can remove Vicodo branding
Advanced security options
Advanced support
Individual Feature Set
All packages contains the full security service
EU Servers
GDPR Compliant
SSL Certificate
End-To-End encryption
24/7 system monitoring
Global CDN
Security sign
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Please note that our prices are VAT exclusive. VAT will be billed to EU customers in line with the applicable rates of their member state unless a valid VAT number is provided.
Full plan comparison
Feature
Basic
29€
per operator / month
Professional
49€
per operator / month
Enterprise
-
Individual price
Video calls & chat
1-on-1 web-based video calls
Audio calls
Calls and cases number
Unlimited
Unlimited
Unlimited
Chat
Chat history
1 month
12 months
Quick responses
It's custom base of message templates and files that your agents can share with customers with just one click.
File sharing
File storage limit
25 MB
500 MB
Custom
Screen sharing
Video calls recording
Calendar and booking
Personal Vicodo scheduling page (e.g. app.vicodo.com/meet/sarah)
Send this link to a customer to let them choose the day and time of your next meeting.
Email invitations
SMS invitations (paid separately)
Personal calendar
Team calendar
This feature allows you to see an daily, weekly or monthly overview of the cases of one of your team members or the entire team.
Live chat & video widget for websites and apps
Custom operating hours
Colors and text customization
Audio-only calls
New cases notifications
Email, SMS, desktop push
Email, SMS, desktop push
Email, SMS, desktop push
Automated welcome message
Team members photos
Display profile pictures of up to three of your agents right on the live chat window - so that your customers can meet your team even before starting a conversation.
File sharing
Screen sharing during widget calls
Managing your team & workflow
Case queue for the live chat widget
We will display new upcoming cases from the live chat widget (along with a timer) at the top of the case list. Agent then can join those cases with just one click.
Case queue for cases created via API
We will display new upcoming cases created via API (along with a timer) at the top of the case list. Agent then can join those cases with just one click.
Different call layouts
Decide which video should be displayed at the center of the screen. While you might want to show the operator in the center during remote consultation, the focus on customer's camera is perfect for online diagnostics.
Agent profile
Add a photo, choose your language, and add email address or phone number to receive notifications about new cases.
Automated chat welcome message
Assigning cases to other team members
This feature allows more than one operator to join a case at the same time.
Photo snapshots
HD photo snapshots
With higher resolution photo snapshots you will see the details on the screen more clearly 0 but the picture also takes up more storage space.
Markups / Drawing feature
This feature allows you and your customers to draw on the photo snapshot and mark the important details.
File tags
With higher resolution photo snapshots you will see the details on the screen more clearly - but the picture also takes up more storage space.
Custom data fields
Add more fields to the Customer details section to store different types of information - for example, about the previous services.
Location verification via GPS
This allows you to request access to customer's location (for example, to verify the damage site).
Editing or deleting chat messages
Branding
Your logo
Your favicon
You can change the icon that appears on the browser tab when your site is open.
Custom meeting and scheduling page layout
You can adjust the background colors or add a photo, change the colors or include additional options.
Custom meeting page text
Custom email layout
Custom SMS content
Custom sender name for email and SMS invitation
Not available in all countries
Remove Vicodo brading
Remove our logo from the meeting and booking pages and the "Powered by Vicodo" text from the live chat widget - and enjoy a look of a fully custom-made platform.
Custom Domain COMING SOON
Analytics
5-star call rating
Custom feedback forms
Cases and calls statistics
Integrations
Live chat & video widget for your website or app
API
Webhooks
Security, Privacy & Compliance
GDPR compliance
Custom Terms of Use and Privacy Policy
Data stored in European data centers
End-to-end encryption
Password protected cases (optional)
Add a random 6-digit code to the invitation message - customers will need to enter it to access the meeting.
Data stored exclusively in Germany
Operator separation
If this option is turned on, operators do not have access to the cases or calendar of other operators and cannot assign cases to them.
Service Level Agreement
Individual contract terms
Support
Online knowledge base
Email support
Response time
up to 72h
up to 48h
SLA
Phone support
Dedicated Success Manager
Individual onboarding
Custom fetures
On request

Frequently asked questions

My company has special requirements, could they be addressed?
Definitely! We would be happy to discuss your needs - and find or implement a solution that would fulfill them.
Can I have several conversations at the same time?
You can have a single video meeting and multiple chat conversations at the same time.
Does Vicodo work with smartphones?
Yes, we always make sure that Vicodo works well on every device - smartphones (iOS and Android), desktop computers (Windows and Mac) and tablets.
Do my team or customers need to download and install anything to use Vicodo?
Absolutely not! All you and your customers need to use Vicodo is an up-to-date browser.