Plan & pricing

Basic
Covers all your communication and scheduling needs. Perfect for small businesses.

29€ per operator / month
  • Video calls (1-on-1)
  • Personal booking page
  • Live chat & video on your site
  • Unlimited Text Chats
  • File sharing
  • Multilanguage support
Enterprise
A complete solution for companies that need the highest security standard, dedicated support and features designed especially for their business needs.
Custom
  • All features from Professional plan
  • Video recording
  • Markups / Drawing
  • GPS location request
  • Custom SLA
  • White label solution - you can remove Vicodo branding
  • Advanced security options
  • Advanced support
  • Individual Feature Set
Basic
Covers all your communication and scheduling needs. Perfect for small businesses.

290€/year
  • Video calls (1-on-1)
  • Personal booking page
  • Live chat & video on your site
  • Unlimited Text Chats
  • File sharing
  • Multilanguage support
Enterprise
A complete solution for companies that need the highest security standard, dedicated support and features designed especially for their business needs.
Custom
  • All features from Professional plan
  • Video recording
  • Markups / Drawing
  • GPS location request
  • Custom SLA
  • White label solution - you can remove Vicodo branding
  • Advanced security options
  • Advanced support
  • Individual Feature Set
All packages contains the full security service
  • EU Servers
  • GDPR Compliant
  • SSL Certificate
  • End-To-End encryption
  • 24/7 system monitoring
  • Global CDN

Please note that our prices are VAT exclusive. VAT will be billed to EU customers in line with the applicable rates of their member state unless a valid VAT number is provided.

Full plan comparison

Feature
Basic
29€
per operator / month
Professional
49€
per operator / month
Enterprise
Individual price
Video calls & chat
1-on-1 web-based video calls
Audio calls
Calls and cases number
Unlimited
Unlimited
Unlimited
Chat
Chat history
1 month
12 months
File sharing
File storage limit
25 MB
500 MB
Custom
Group calls
Coming soon
Coming soon
Coming soon
Quick responses
It's custom base of message templates and files that your agents can share with customers with just one click.
Screen sharing
Calendar and booking
Email invitations
More event types
With this feature, customers will be able to choose between different events when booking a meeting - for example, a 30-minutes and one hour consultation.
Coming soon
Coming soon
Coming soon
Personal calendar
Personal Vicodo scheduling page (e.g. app.vicodo.com/meet/sarah)
Send your personal link to a customer to let them choose the day and time of your next meeting.
SMS invitations (paid separately)
Team calendar
This feature allows you to see an daily, weekly or monthly overview of the cases of one of your team members or the entire team.
Live chat & video widget for websites and apps
Video & audio-only calls
Automated welcome message
Colors and text customization
Custom operating hours
File sharing
New cases notifications
Email, SMS, desktop push
Email, SMS, desktop push
Email, SMS, desktop push
Screen sharing
Team members photos
Display profile pictures of up to three of your agents right on the live chat window - so that your customers can meet your team even before starting a conversation.
Managing your team & workflow
Agent profile
Add a photo, choose your language, and add email address or phone number to receive notifications about new cases.
Assigning cases to other team members
This feature allows more than one operator to join a case at the same time.
Automated chat welcome message
Case queue for cases created via API
We will display new upcoming cases created via API (along with a timer) at the top of the case list. Agent then can join those cases with just one click.
Case queue for the live chat widget
We will display new upcoming cases from the live chat widget (along with a timer) at the top of the case list. Agent then can join those cases with just one click.
Custom data fields
Add more fields to the Customer details section to store different types of information - for example, about the previous services.
Different call layouts
Decide which video should be displayed at the center of the screen. While you might want to show the operator in the center during remote consultation, the focus on customer's camera is perfect for online diagnostics.
Editing or deleting chat messages
File tags
Add tags to your attachments. Easy and structured!
HD photo snapshots
With higher resolution photo snapshots you will see the details on the screen more clearly.
Location verification via GPS
This allows you to request access to customer's location (for example, to verify the damage site).
Markups / Drawing feature
This feature allows you and your customers to draw on the photo snapshot and mark the important details.
Photo snapshots
Branding
Custom domain (COMING SOON)
Custom email layout
Custom meeting and scheduling page layout
You can adjust the background colors or add a photo, change the colors or include additional options.
Custom meeting page text
Custom sender name for email and SMS invitation
Not available in all countries
Custom SMS content
Remove Vicodo brading
Remove our logo from the meeting and booking pages and the "Powered by Vicodo" text from the live chat widget - and enjoy a look of a fully custom-made platform.
Your favicon
You can change the icon that appears on the browser tab when your site is open.
Your logo
Analytics
5-star call rating
Cases and calls statistics
Custom feedback forms
Integrations
API
Chat & video integration for websites/apps
Webhooks
Zapier
Security, Privacy & Compliance
Custom Terms of Use and Privacy Policy
Data stored exclusively in Germany
Data stored in European data centers
End-to-end encryption
GDPR compliance
Individual contract terms
Operator separation
If this option is turned on, operators do not have access to the cases or calendar of other operators and cannot assign cases to them.
Password protected cases (optional)
Add a random 6-digit code to the invitation message - customers will need to enter it to access the meeting.
Service Level Agreement
Support
Dedicated Success Manager
Email support
Individual onboarding
Online knowledge base
Phone support
Response time
up to 72h
up to 48h
SLA
Custom features
On request

In case you missed anything

My company has special requirements, could they be addressed?
Definitely! We would be happy to discuss your needs - and find or implement a solution that would fulfill them.
Can I have several conversations at the same time?
You can have a single video meeting and multiple chat conversations at the same time.
Does Vicodo work with smartphones?
Yes, we always make sure that Vicodo works well on every device - smartphones (iOS and Android), desktop computers (Windows and Mac) and tablets.
Do my team or customers need to download and install anything to use Vicodo?
Absolutely not! All you and your customers need to use Vicodo is an up-to-date browser.