Plan & pricing

Basic
Covers all your communication and scheduling needs. Perfect for small businesses.

29€ per operator / month
  • Video calls (1-on-1)
  • Personal booking page
  • Live chat & video on your site
  • Unlimited Text Chats
  • File sharing
  • Multilanguage support
Enterprise
A complete solution for companies that need the highest security standard, dedicated support and features designed especially for their business needs.
Custom
  • All features from Professional plan
  • Video recording
  • Markups / Drawing
  • GPS location request
  • Custom SLA
  • White label solution - you can remove Vicodo branding and use your custom domain
  • Advanced security options
  • Advanced support
  • Individual Feature Set
Basic
Covers all your communication and scheduling needs. Perfect for small businesses.

290€/year
  • Video calls (1-on-1)
  • Personal booking page
  • Live chat & video on your site
  • Unlimited Text Chats
  • File sharing
  • Multilanguage support
Enterprise
A complete solution for companies that need the highest security standard, dedicated support and features designed especially for their business needs.
Custom
  • All features from Professional plan
  • Video recording
  • Markups / Drawing
  • GPS location request
  • Custom SLA
  • White label solution - you can remove Vicodo branding and use your custom domain
  • Advanced security options
  • Advanced support
  • Individual Feature Set
All packages contains the full security service
  • EU Servers
  • GDPR Compliant
  • SSL Certificate
  • End-To-End encryption
  • 24/7 system monitoring
  • Global CDN
  • Two-Factor Authentication

Please note that our prices are VAT exclusive. VAT will be billed to EU customers in line with the applicable rates of their member state unless a valid VAT number is provided.

Full plan comparison

Feature
Basic
29€
per operator / month
Professional
49€
per operator / month
Enterprise
Individual price
Video calls & chat
1-on-1 web-based video calls
NEW
Audio calls
NEW
Calls and cases number
NEW
Unlimited
Unlimited
Unlimited
Chat
NEW
Chat history
NEW
1 month
12 months
File sharing
NEW
File storage limit
NEW
25 MB
500 MB
Custom
Group calls
NEW
Coming soon
Coming soon
Coming soon
Quick responses
NEW
It's custom base of message templates and files that your agents can share with customers with just one click.
Screen sharing
NEW
Calendar and booking
Email invitations
NEW
More event types
NEW
With this feature, customers will be able to choose between different events when booking a meeting - for example, a 30-minutes and one hour consultation.
Coming soon
Coming soon
Coming soon
Personal calendar
NEW
Personal Vicodo scheduling page (e.g. app.vicodo.com/meet/sarah)
NEW
Send your personal link to a customer to let them choose the day and time of your next meeting.
SMS invitations (paid separately)
NEW
Team calendar
NEW
This feature allows you to see an daily, weekly or monthly overview of the cases of one of your team members or the entire team.
Live chat & video widget for websites and apps
Video & audio-only calls
NEW
Automated welcome message
NEW
Colors and text customization
NEW
Custom operating hours
NEW
File sharing
NEW
New cases notifications
NEW
Email, SMS, desktop push
Email, SMS, desktop push
Email, SMS, desktop push
Screen sharing
NEW
Team members photos
NEW
Display profile pictures of up to three of your agents right on the live chat window - so that your customers can meet your team even before starting a conversation.
Managing your team & workflow
Agent profile
NEW
Add a photo, choose your language, and add email address or phone number to receive notifications about new cases.
Assigning cases to other team members
NEW
This feature allows more than one operator to join a case at the same time.
Automated chat welcome message
NEW
Case queue for cases created via API
NEW
We will display new upcoming cases created via API (along with a timer) at the top of the case list. Agent then can join those cases with just one click.
Case queue for the live chat widget
NEW
We will display new upcoming cases from the live chat widget (along with a timer) at the top of the case list. Agent then can join those cases with just one click.
Custom data fields
NEW
Add more fields to the Customer details section to store different types of information - for example, about the previous services.
Different call layouts
NEW
Decide which video should be displayed at the center of the screen. While you might want to show the operator in the center during remote consultation, the focus on customer's camera is perfect for online diagnostics.
Editing or deleting chat messages
NEW
File tags
NEW
Add tags to your attachments. Easy and structured!
HD photo snapshots
NEW
With higher resolution photo snapshots you will see the details on the screen more clearly.
Location verification via GPS
NEW
This allows you to request access to customer's location (for example, to verify the damage site).
Markups / Drawing feature
NEW
This feature allows you and your customers to draw on the photo snapshot and mark the important details.
Photo snapshots
NEW
Branding
Custom domain
NEW
This feature allows you to set up a custom domain address that will be visible on the invitation and booking pages. For example, instead of app.vicodo.com, your customers will see support.yourdomain.com. You will be able to log in to the app using your custom domain.
Custom email layout
NEW
Custom meeting and scheduling page layout
NEW
You can adjust the background colors or add a photo, change the colors or include additional options.
Custom meeting page text
NEW
Custom sender name for email and SMS invitation
NEW
Not available in all countries
Custom SMS content
NEW
Remove Vicodo brading
NEW
Remove our logo from the meeting and booking pages and the "Powered by Vicodo" text from the live chat widget - and enjoy a look of a fully custom-made platform.
Your favicon
NEW
You can change the icon that appears on the browser tab when your site is open.
Your logo
NEW
Analytics
5-star call rating
NEW
Cases and calls statistics
NEW
Custom feedback forms
NEW
Integrations
API
NEW
Chat & video integration for websites/apps
NEW
Webhooks
NEW
Zapier
NEW
WordPress Plugin
NEW
Add chat and video to your WordPress website
Security, Privacy & Compliance
Custom Terms of Use and Privacy Policy
NEW
Data stored exclusively in Germany
NEW
Data stored in European data centers
NEW
End-to-end encryption
NEW
GDPR compliance
NEW
Individual contract terms
NEW
Operator separation
NEW
If this option is turned on, operators do not have access to the cases or calendar of other operators and cannot assign cases to them.
Password protected cases (optional)
NEW
Add a random 6-digit code to the invitation message - customers will need to enter it to access the meeting.
Service Level Agreement
NEW
Two-Factor Authentication (2FA)
NEW
Make your Vicodo account even more secure! Turn on Two-Factor Authentication and receive a unique log in confirmation code by email, or get it from your authenticator app.
Support
Dedicated Success Manager
NEW
Email support
NEW
Individual onboarding
NEW
Online knowledge base
NEW
Phone support
NEW
Response time
NEW
up to 72h
up to 48h
SLA
Custom features
On request
NEW

In case you missed anything

My company has special requirements, could they be addressed?
Definitely! We would be happy to discuss your needs - and find or implement a solution that would fulfill them.
Can I have several conversations at the same time?
You can have a single video meeting and multiple chat conversations at the same time.
Does Vicodo work with smartphones?
Yes, we always make sure that Vicodo works well on every device - smartphones (iOS and Android), desktop computers (Windows and Mac) and tablets.
Do my team or customers need to download and install anything to use Vicodo?
Absolutely not! All you and your customers need to use Vicodo is an up-to-date browser.