Technical support

Lower the technician dispatch rate with online diagnostics.

Minimize traveling and on-site appointments!

Optimization through live video
Help customers troubleshoot problems remotely and minimize waiting times for a site visit. Involve your customers and immediately deliver answers and solutions that improve the satisfaction and loyalty of your customers.
Direct support
Provide support to your customers and employees via live video and help with a quick view as if you were on-site. Missing parts or complications can identify directly. Improve the efficiency of your company.
Online video inspections
Inspections of all kinds are optimized with Vicodo® Live Video. Show interested customers your offer. Suitable for hotels, real estate, gastronomy, events, production and many other industries.
Time savings
Reduce travel costs and save up to 70% on time. Vicodo® live video minimizes on-site visits. Conduct video inspections and determine workload or costs.

How it works?

Directly in the browser. No software installation

Send link
Invite your customers via SMS or e-mail.
Start video conversation
Personal and close. Your customer can show you live what it's all about.
DocumentationTake notes and screenshots or record the call

Works everywhere.
No downloads, no installation.

Your customers and agents will never need to bother with downloading software - Vicodo works directly in their browser.
Chrome, Firefox, Opera, Edge, Safari, MacOS, iOS, Android, Windows

Benefits for everybody

For your
  • Direct support
  • Personal advice
  • Visual contact
  • Positive experience
For your
  • Cost savings
  • Efficient customer support
  • Strengthen customer loyalty
  • Competitive advantage
  • Less travels to the customer
Try for free

Your dashboard -
Simple and clear

Case management
Invitation via SMS and e-mail
Search and filter
Chat history and video archiving
Send and receive files

We value security

  • GDPR compliant
  • Password protected calls
  • European data centers
  • End-to-end encryption
  • Full privacy protection. We will never share your data with 3rd party companies.

See Vicodo in action

Request live demo