Reduce costs with the video damage assessment and provide outstanding service by processing your customers’ claims even on their First Notice of Loss.
Give your customers the assistance they deserve - by offering them personal assistance with a human face during 1-on-1 video chat.
With visual and audio guidance from an agent, most minor issues can be resolved right there during your first conversation.
No Fault Found events driving your operating costs up? Video chats will help your agents easily assess the issue and decide on the course of action.
Information about the customer and case history is the key to providing the best customer experience. With Vicodo, all the data is available with just one click.
Customers can contact you right from your website or app, or book a meeting at their convenience.
Conduct a video inspection and help the customer solve the issue or decide if there is a need to ship the product for repairs or dispatch a technician.
Share the requested files with your customer, escalate the case to other departments, or support the technician remotely during the on-site visit.
Resolve the issue quickly and successfully, and enjoy the high KPI score.